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Online Plant Shop Shipping & Guarantee Policies Compared (2026)
By the Plantshop.com Editorial Team · Updated · How we research · Report an error
Shipping times, arrival guarantees, free-shipping thresholds and delivery regions, copied from each shop's own policy pages and dated. "Not verified" means we could not confirm it on the shop's site; we never fill gaps with guesses.
| Shop | Guarantee | Shipping | Free shipping | Regions | Source |
|---|---|---|---|---|---|
| The Sill | 30-Day Guarantee: replaced free if plants don't arrive healthy; send a photo within 30 days of receiving the order | Standard: ships in 2-6 business days, then 3-10 business days in transit. Express: ships in 1-2 business days, then 3-4 days in transit | Not verified | Not verified | Policy (21 Oct 2026) |
| Lively Root | 30 Day Happiness Guarantee: dead or damaged plants replaced; send a photo within 30 days of delivery | Processing 1-2 business days. Standard flat rate $9, 4-7 business days. Expedited (2-3 days) and Rush (1-2 days) priced at checkout | Not verified | 48 contiguous US states (no Hawaii or Alaska) | Policy (21 Oct 2026) |
| Perfect Plants Nursery | 30-day warranty on plants. Perishable returns within 7 days of delivery with prior authorization | Ships within 1-3 business days | Free shipping on shippable subtotal of $199+, except to AZ, CA, ID, MT, NV, NM, ND, OR, SD, UT, WA and WY | No Hawaii or Alaska | Policy (21 Oct 2026) |
| Rooted (Hey Rooted) | 30 Day Happiness Guarantee (site banner) | Not verified | Free shipping on orders $95+, excluding extra-large plants and orchids (site banner) | Not verified | Policy (21 Oct 2026) |
| Costa Farms | Not verified | Ships within 3 days of the order. Standard transit 2-5 business days after leaving the farm | Not verified | Not verified | Policy (21 Oct 2026) |
Not yet verified: Bloomscape, Plants.com, Soltech, Léon & George, Fast Growing Trees. We will add them once we have read their policy pages.
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What this means for buyers
- Every shop whose guarantee we could verify (four of five) gives about 30 days to report a dead or damaged arrival, and most require photos.
- Lively Root and Perfect Plants do not ship to Hawaii or Alaska.
- Shipping speed varies from 1-3 to 2-6 business days before dispatch; add transit time when buying a gift.