Shop review
Lively Root Review (2026): Shipping, Guarantee and What Customers Say
By the Plantshop.com Editorial Team · Updated · How we research · Report an error
Online plant shop with a plant finder quiz, pet-friendly and low-light collections, subscriptions and corporate gifting. Plantshop.com is independent and not affiliated with Lively Root.
The facts (from Lively Root's own pages, checked 21 Oct 2026)
- Guarantee
- 30 Day Happiness Guarantee: dead or damaged plants replaced; send a photo within 30 days of delivery
- Shipping
- Processing 1-2 business days. Standard flat rate $9, 4-7 business days. Expedited (2-3 days) and Rush (1-2 days) priced at checkout
- Free shipping
- Not verified
- Regions
- 48 contiguous US states (no Hawaii or Alaska)
Source: https://www.livelyroot.com/policies/shipping-policy. We do not give star ratings: we have not placed side-by-side test orders yet.
What customers say
Recurring themes from public Reddit threads, checked 21 Oct 2026. Short quotes, linked to the source. These are individual experiences, not a verdict.
Often praised
- Wide selection, with most plants offered in several sizes
- Cold-weather packaging and plant replacements get praise
Common complaints
- Soil spillage and plants arriving overly wet
- Some report cold damage despite winter packaging (Wirecutter saw this on a 2024 test order)
"Their cold weather packaging really helps." r/houseplants comparison post, 2022, source
"Half the deliveries had soil everywhere" same post, 2022, source
Who it suits
Buyers like the selection and size options; soil spillage and winter damage come up. Always photograph a delivery as you unbox it, because the guarantee claim usually needs photos.
Plants we confirmed it lists
Monstera, Pothos, Snake Plant, ZZ Plant, Fiddle Leaf Fig, Peace Lily, Calathea, Heartleaf Philodendron, Philodendron Birkin, Bird of Paradise, Aloe Vera, Jade Plant, Moth Orchid, Spider Plant, Chinese Evergreen, Prayer Plant, Boston Fern, Hoya (Wax Plant), Peperomia, Dracaena, Cast Iron Plant, Money Tree, Areca Palm, Ponytail Palm, Olive Tree, Croton, African Violet, Indoor Bonsai Tree, Alocasia, Anthurium, English Ivy, Air Plant, Christmas Cactus, Echeveria, Haworthia, Rosemary, Bromeliad, Norfolk Island Pine, Yucca Cane, Arrowhead Plant, Polka Dot Plant, Maidenhair Fern, Bird's Nest Fern, Staghorn Fern, Umbrella Plant, Weeping Fig, Gardenia
Lively Root alternatives
- The Sill: New York-founded houseplant brand known for design-led plants.
- Perfect Plants Nursery: Florida nursery selling mostly outdoor trees, shrubs, roses and fruit plants, plus some houseplants.
- Rooted (Hey Rooted): Houseplant shop with pet-friendly, low-light, easy-care and size-based collections, bundles and subscriptions.
- Costa Farms: One of the largest US houseplant growers, selling direct from its farm.
Compare all policies in one table.